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ACM or Alternative Capital Management is a long established online ECN Forex broker that services both corporate and individual clients. All clients are offered a great choice of trading options as well as consulting services and ACM technical support with a goal of ensuring an efficient, hassle free and profitable trading process. ACM’s clients have free access to a range of trading instruments and up to date software products and information technology from the top companies like MetaTrader 4. ACM has a strong clientele and have formed partnerships with broker-contractors and key market players which has led to their emergence as a leader within the Forex industry. The ACM group is made up of skilled specialists from countries all over the world who offer a high level of customer service as well as an impressive level of security. All transactions are conducted in accordance with local regulations for the clients’ peace of mind.
Customer Support and Banking Options Offered by ACM
There are several ways in which the ACM customer support team can be contacted. As well as by mail to their registered office in the Seychelles, it is possible to contact the broker’s European Service desk by telephone, fax and by the email address provided on the website. There are also four email addresses available for the technical support and global client service desk allowing enquiries to be appropriately directed to the right department: Technical Support, Trading, Partners or Compliance. There is also a convenient Live Chat facility on the home page which allows clients to immediately get in touch with a representative who can provide an immediate response to any queries or issues. The customer support team is available 24 hours a day, 5 days per week for the client’s convenience. The website also has a very helpful frequently asked questions section which allows potential clients to find out more about the broker as well as gain a greater understanding of the basics of Forex trading. This is especially useful for beginners in the financial market who can develop a better knowledge of how to begin their journey into investment by using this section. ACM also has a strong social media presence which enables potential investors and existing clients to make contact with the company and ACM can be found on Facebook, Twitter and LinkedIn. The website is also available in a plethora of different languages to accommodate the needs of users from all over the world. There is a choice of over 100 languages in which the website can be viewed ensuring that it is easy for clients to find a version to suit their individual needs.
When it comes to funding an ACM trading account, there are a range of secure and simple facilities to make the process as straightforward and quick as possible.
Clients can choose one of the following three options:
- Bank wire transfer
- Credit Card
- Debit Card
Funds can be deposited in one of three currencies: Pound Sterling, Euros or US Dollars. No fees are charged by ACM for external transfers to trading accounts however some banks and credit card companies may charge a third party processing fee. All funds are held in segregated accounts for the client’s financial security and making deposits is very safe thanks to the integrated SSL technology which keeps all personal information entirely private.
ACM Trading Accounts and Platforms
ACM have a range of account types, each of which is a universal trading tool which allows access to international financial markets. All trading symbols are available through each account. ACM also offers clients the opportunity to open a demonstration trading account which uses virtual funds so that potential investors do not risk any of their own money while they try out the trading platforms offered by the broker and experiment with techniques and strategies.
The Your Forex platform gives traders access to top trading technology solutions with direct access to the trading floor, online withdrawals and deposits and live feeds of market news. The system is accessible, stable and straightforward enough to accommodate the needs of both professional and novice investors and uses the popular, industry leading MetaTrader 4 terminal.
MetaTrader 4 allows trading across the Futures, CFD and Forex markets and offers all of the essential resources and tools to analyse price dynamics, make transactions and create Expert Advisors. With 9 available timeframes for every financial instrument, the MetaTrader 4 terminal has over 50 in-built indicators and tools which allow clients to define shapes, determine trends and find exit and entry points with ease. There are specialised tools within the free Code Base indicators or clients can use the MQL4 programming language to create their own indicators and EAs. The MetaTrader 4 platform supports 3 kinds of operation execution and all kinds of orders are available ensuring complete flexibility. Traders can use pending and stop orders as well as trailing stops and there are many ways of placing orders including direct from a chart. Alerts are also available on trade positions while the embedded tick chart allows accurate determination of exit and entry points. MetaTrader 4 is also a very secure platform with 128 bit encryption and the improved security system which is based on the algorithm for public key cryptography.
Overall, ACM have many impressive features that make them a good choice of Forex broker. Their excellent range of intuitive and high quality trading platforms make this broker an appealing choice, especially as they can be accessed through both desktop and mobile devices to suit the varying preferences of all kinds of investors. There is also a good choice of banking options comprising both modern e-Wallet and traditional methods and high quality customer support services which are available for clients to contact 24 hours a day, 5 days per week. However, as there is only a single type of trading account available through this provider, those who are looking for more tailored solutions to meet the needs of professional or novice investors may prefer to choose a different operator.
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